At GB MET, we believe it is our job to celebrate ambition, unlock potential and transform lives, in an environment that is dedicated to promoting equality, diversity and inclusion, and which prioritises the wellbeing of both staff and students.

The College is in an exciting stage of its journey to achieve its vision of being an exceptional provider of technical, vocational and professional education. An internal reorganisation has created a range of new and fulfilling opportunities for different levels of experience and subject expertise. If you have a passion for education, this role is an exciting opportunity to join our vibrant and creative community and help us to take the next step.

IT Helpdesk Coordinator

Job Type
Job Category
Employment Basis
Full time
Central Campus, Pelham Street
Salary Range
19,258 per annum (incremental range 19,258 - 21,001)
Closing Date
Post No

Job Description

37 hours per week

Based at Central campus, Brighton


Main purpose and scope of the post:

  • Overseeing the efficient running of the IT Helpdesk function
  • Ensuring IT staff close jobs in a timely and professional manner
  • Directing and prioritising incoming support calls
  • Providing a professional, friendly response to staff and students
  • This is NOT an IT Technician role per se


Main duties:


  • To serve as the first point of contact for customers seeking technical assistance either by phone, by email or in person
  • To prioritise and efficiently log & assign these jobs to the IT Services team
  • To develop and manage the self-service aspect of the Helpdesk and to follow up with customers where they haven’t provided necessary information
  • To manage the Helpdesk system and identify & help develop possible improvements to our processes
  • Be proactive in following up with IT Services team and ensuring calls are being closed professionally and on time
  • Reporting on all aspects of the Helpdesk operation to the Desktop Supervisor and Head of IT Services
  • Tracking and inventory reporting on all IT associated equipment. Logistical work will be involved during quiet periods of term
  • Perform password resets on College systems where required and manage creation and deletion of user accounts
  • Help update systems documentation where appropriate


Interviews will be held 01/02/2022

For further details of this role please click on the Job Description above.

Please note that we do not accept CV applications and you must complete our online application form to be considered for this position.


The college is committed to the safeguarding of learners and vulnerable adults and promotes the welfare of all students and expects all staff to share this commitment. All posts are subject to an enhanced Disclosure and Barring Services check and any overseas checks where necessary.

The college is a Disability Confident employer and promotes diversity and inclusion.

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